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General Questions
What is the best gift to give?
Before placing an order, we suggest taking some time to browse our website and explore the various options available based on your budget and preferences. With hundreds of gift baskets at different price ranges and contents, we're confident you'll find...
Do you have gifts for my clients or co-workers?
If you take a look through our website -- in it, you’ll find numerous ways to show business clients, contacts and co-workers your appreciation, while ensuring they remember you, too. With business gifts for every budget, convenient discounts and personalization...
What currency Is used on your website?
While viewing products online, the website attempts to detect and reflect the currency based on the customer's current location whenever possible. For example, if you're viewing a Canadian website from a United States address, the website will attempt...
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Ordering Information
What are your online ordering hours?
Our website remains active both during and outside of business hours, which grants customers the freedom to place their orders online via our website at any time, 24/7. If you wish to speak with a sales representative either before, during, or after...
Can I place my order by telephone, chat or email?
Yes, you can safely and securely place your order by telephone, email, or live chat, depending on your preference. If you wish to speak with a sales representative either before, during, or after placing your order, you can call or live chat with us...
Can I add a personal message and greeting card to my order? Is it free?
Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in...
Can I ship to multiple locations in one order?
Yes, our website allows customers the option to order several individual gifts with the intention of sending them to different addresses under one order/transaction. While placing the order online, a drop-down menu asks customers to indicate whether ...
How far in advance of an occasion should I place my order?
When it comes to ordering gifts online, there is no such thing as ordering "too early". In fact, we encourage customers to place their orders in advance to avoid potential stress or delays that could arise as a result of ordering at the last minute. ...
Why do you require the recipient's phone number?
When placing an order, all customers are asked to provide a working, local phone number for their recipient in case of delivery issues. It is not uncommon for recipients to be away/unavailable at the time a delivery is attempted, therefore having their...
Can I completely customize my order?
One of the most unique, exciting aspects of our company compared to other online stores is that we offer customers the ability to customize virtually any product we sell, using the options provided by our intuitive, user-friendly website. Our website...
Can I create a completely customized order?
Our "custom gifts" (or custom gift baskets) are essentially products customers create entirely from scratch, based on their preferences and budget. Beginning at $0, the customer chooses their budget and corresponding approximate number of products from...
How do I pay for my order?
We currently accept payment via most major credit cards – Visa, MasterCard, American Express, and Discover – as well as e-Transfer. All available payment methods are disclosed to customers during checkout. Simply choose the payment method that is suitable...
Do you offer corporate discounts?
Yes! Any order consisting of at least 5 (five) orders will be eligible for a 10% volume discount.
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General Delivery Questions
Do you offer free delivery?
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...
How much does shipping/delivery cost?
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...
Do your deliver on weekends?
Weekend delivery is only available to certain regions, such as areas where we offer local, same-day, next-day, and future delivery. To determine if your delivery address qualifies for weekend delivery, select any one of the aforementioned shipping methods...
At what time will my order be delivered?
At what time will my order be delivered? Unless otherwise disclosed by the shipping method the customer chooses, our standard delivery times are anytime until 8:00 pm for residential addresses, and anytime until 5:00 pm for business addresses. During...
Where do you deliver to?
We ship to any valid address throughout Provincial Canada and the Contiguous United States. We offer free standard ground shipping on all orders valued at at least $100 per address/delivery location, before applicable taxes. If less than $100, standard...
Do you deliver to hospitals, hotels, funeral homes and retirement homes?
Yes, upon request, we will deliver to hospitals, hotels, funeral homes, and retirement homes. For deliveries to hospitals/hotels, please mention the name of the company, the recipient's room/floor number, and contact number when placing the order...
Do you deliver to post office boxes?
Although we can try to deliver to P. O. Boxes upon request, we strongly advise customers to provide us with full street addresses whenever possible, because some couriers are not able to ship to P. O. Boxes. If we are unable to ship your order to ...
Do you deliver to remote locations?
If, after placing an order, an address or destination is deemed to be "remote", an additional service charge will be applied at the expense of the purchaser; such charges can occur at any point after the order has been placed, including after the order...
What happens if no-one is at home for a delivery?
For Local Deliveries– If the driver cannot reach the recipient using the phone number provided, the package may be left at a safe area at the address without obtaining a signature. Drivers reserve the right to use their discretion to determine if/when...
What happens if my order can’t be delivered and is returned to you?
We make every possible effort to deliver orders to their intended destinations, but there are certain situations when deliveries may be rendered unsuccessful and returned to us due to customer/recipient error; such reasons may include, but are not limited...
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Order Tracking & Delivery Issues
How do I track my order?
Customers are automatically sent shipping notifications via email once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Lasership, Ontrac, Canpar, or Canada Post...
Why isn't my tracking number showing up? Why hasn't it been updated?
We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This...
My gift order tracking status shows that my order has been delivered but it is not there. What do I do?
Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient's front door/porch by default, and if delivery to the door is not possible, recipients...
Why is my order delayed?
Despite our best efforts, there may be circumstances in which a courier is unable to complete a delivery on time due to unforeseen issues encountered in transit. These delays are beyond our immediate control and sometimes inevitable, especially during...
What happens when my gift is undeliverable?
We make every possible effort to deliver orders to their intended destinations, but there are certain situations when deliveries may be rendered unsuccessful and returned to us due to customer/recipient error; such reasons may include, but are not limited...
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Deliveries to USA
General Information on US Deliveries
We strive to deliver your packages with excellent service and flexibility every time. To that end, we offer our Special Care Delivery Services in America. We are pleased to offer free delivery services in the USA and same day hand delivery in New York...
Free hand delivery
Our free ground delivery services are not money-back guaranteed* delivery services and have a 2 pm today ordering deadline. Typical delivery times are from one to five business days to all 50 states. Saturday and Sunday delivery available in select areas...
Same day door to door rush
When a package needs to be urgently delivered in New York, New Jersey or Los Angeles today, choose from our suite of same day rush options. 1 Hour® Hand Delivery - Guaranteed*. Available 7 days a week for orders placed before 3 pm. First deliveries...
Next day air early
Our next day air early delivery services is on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9:00 a.m. or 9:30 a.m. to most other cities in the U.S. including Anchorage, Alaska. It is available throughout all...
Next day air
Our next day air delivery service is guaranteed on-time delivery by 10:30 a.m. to all 50 states and Puerto Rico by noon, 4:30 p.m. or 5 p.m. and to some rural areas by 10:30 a.m., 12:00 p.m. or end of next business day depending on the destination with...
Next day air saver
Our next day air saver service is a guaranteed on-time delivery to commercial destinations within the 48 contiguous states and select locations in Alaska and Hawaii by 3:00 p.m. or 4:30 p.m. the next business day. Shipments to residential locations are...
2nd day air am
Our 2nd day air AM service has a guaranteed on-time delivery by 10:30 a.m. or 12:00 p.m. on the second business day to metropolitan commercial destinations in the 48 contiguous states and some addresses in Alaska and Hawaii. This service has a 11 pm ...
2nd day air
Our 2nd day air service has guaranteed delivery to all 50 states and Puerto Rico with some limitations in Alaska and Hawaii by the end of the second business day. This service has a 11 pm today ordering deadline. Optional Saturday delivery is available...
3 day delivery
Our 3 day select service has guaranteed delivery by the end of the third business day to the 48 contiguous states. This service has a 11 pm today ordering deadline. Saturday delivery is available in select areas. If you are eligible for this service, ...
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New York/New Jersey Same Day Delivery
Same day hand delivery to New York and New Jersey
FREE SAME-DAY DELIVERY When a gift needs to be delivered in New York/New Jersey today, choose Our Same-Day Delivery option. Same-Day Delivery! Order must be placed by 11 AM EST today. Our Same Day Delivery Services to businesses by 5 pm and ...
Next day hand delivery to New York & New Jersey
Next day delivery orders must be placed by 1 PM EST today. Delivery to businesses by 5 pm and residences by 9 pm EST have an ordering deadline of 1 PM EST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service...
Any day hand delivery to New York & New Jersey
Our any day delivery service allows you to pick the day you would like the delivery. With this service, we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm today. This delivery service should not be chosen if you...
Weekend hand deliveries
Great news! We deliver packages on Saturdays and Sundays in New York/New Jersey! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your package the same day for free if it is over $...
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Los Angeles Same Day Delivery
Same day hand delivery to Los Angeles
When a gift needs to be delivered in Los Angeles today, choose Our same day delivery option. Same day delivery orders must be placed by 11 AM (PST) today. Our same day delivery services to businesses by 5 pm and residences by 9 pm has an ordering...
Next day hand delivery to Los Angeles
Next day delivery orders must be placed by 1 PM PST today. Delivery to businesses by 5 pm and residences by 9 pm PST have an ordering deadline of 1 PM PST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service...
Any day hand delivery to Los Angeles
Our any day delivery service allows you to pick the day you would like the delivery. With this service, we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 PM (PST) today. This delivery service should not be chosen...
Weekend deliveries to Los Angeles
Great news! We deliver packages on Saturdays and Sundays in Los Angeles area! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am (PST) and we will deliver your package the same day for free if it is over $100...
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Deliveries to Canada
Deliveries to Canada
We provide delivery services to anywhere in Canada. We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our special care delivery services . We are pleased to offer free delivery services in Canada...
Free delivery to Canada
Our ground by 9 AM delivery service is from select points in Canada to select non-regional points in Canada by 9:00 a.m. within two or more business days depending on the region. The ordering deadline for this service is 2 pm today. If you are eligible...
Next day Express 9 AM
Our Express 9 AM delivery service by 9 a.m. the next business day has an ordering deadline of 2 pm today. This guaranteed* delivery service is from select points in Canada to other select points in Canada by 9:00 a.m. the next business day. If you are...
Next day Express 10:30 AM
Our Express 10:30 AM delivery service by 10:30 a.m. the next business day has an ordering deadline of 2 pm today. This guaranteed* delivery service is from select points in Canada to other select points in Canada by 10:30 a.m. the next business day. ...
Next day priority air
Our priority air delivery services to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times will be posted.
Next day Express evenings
Our Express evening delivery service from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. the next business day has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our...
Next day Express
Our Express next day delivery service to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear checkout on our website checkout. When next business day delivery...
2nd day air
Our 2nd day air service has guaranteed delivery to all Canadian provinces by the end of the second business day. This service has a 11 pm today ordering deadline. Optional Saturday delivery is available. If you are eligible for this service, the option...
Xpresspost
Our Xpresspost delivery service provides delivery to businesses by 5 pm and residences by 8 pm and has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times...
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Toronto Same Day Delivery
Free same day hand delivery
When a gift needs to be delivered in the Greater Toronto Area today, choose Our Same Day Hand Delivery option which is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton...
Same day Toronto door to door rush
When a gift needs to be delivered urgently in the Greater Toronto Area today, choose from our suite of Same Day Rush options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, ...
Next day hand delivery
Our next day hand delivery services to businesses by 5 pm and residences by 9 pm EST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery...
Any day hand delivery
Our any day hand delivery service allows you to pick the day you would like the delivery. With this service we delivery to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm today. This delivery service should not be chosen ...
Weekend deliveries
Great news! We deliver packages on Saturdays and Sundays in Toronto & the Greater Toronto Area (GTA)! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your package the same day for free if...
Toronto Gourmet Gift Basket Delivery Service and alcohol delivery
The Alcohol and Gaming Commission of Ontario (AGCO) has issued Toronto Gourmet Gift Basket Delivery Service a licence to deliver beer, liquor, wine, and champagne on our behalf. To comply with these rules, our drivers are Smart-Serve Certified and we...
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