We prepare and deliver orders using the delivery method selected at checkout, based on destination, timing, and product eligibility. Available options and estimated delivery dates are displayed during checkout.
Order Processing
Orders begin processing shortly after payment is confirmed. If changes are required, customers should contact us as early as possible.
Once an order has shipped, changes or cancellations may no longer be possible.
Estimated Delivery Timing
Delivery dates shown at checkout are estimates and are not guaranteed. Actual delivery timing may vary due to routing, traffic, weather, recipient availability, and operational capacity.
Residential deliveries typically arrive by end of day. Business deliveries are made during standard business hours.
Same-Day & Expedited Delivery
Same-day and expedited delivery options may be available on eligible products when ordered before the applicable cut-off time shown on the product page or at checkout.
For perishable or time-sensitive items, selecting a recommended shipping method (such as same-day, next-day, overnight, or one business day) helps maintain freshness and quality.
Delivery Completion & Handoff
Deliveries do not require a signature unless otherwise stated. Orders may be left in a safe location or delivered to a concierge, reception desk, or mailroom when appropriate.
Once proof of delivery has been obtained, responsibility transfers to the recipient.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at the time of ordering.
Address changes must be requested promptly after placing the order and before shipment.
Orders with incorrect or incomplete address information may be undeliverable.
Refunds are not issued for orders affected by address errors.
Remote Delivery Areas
If an address is determined to be in a remote area after an order is placed, an additional service charge may apply at the purchaser’s expense.
These charges may be applied at any point after the order is placed, including after shipment or delivery.
Undeliverable Orders
Refunds are not issued for undeliverable packages.
Re-delivery may incur additional fees.
Perishable items may need to be remade and cannot always be recovered.
Incorrect or incomplete address information remains the customer’s responsibility.
Perishable & Time-Sensitive Items
Some products are perishable or sensitive to transit conditions.
Expedited delivery methods such as same-day, next-day, overnight, or one business day are recommended.
Orders shipped using slower methods may have perishable items replaced with non-perishable alternatives at our discretion to maintain quality.
Substitutions
Because some items are seasonal or subject to availability, substitutions may occasionally be necessary. In all cases, the overall value, theme, and design of the order are maintained.
Due to order volume, customers may not always be contacted in advance regarding substitutions.
Alcohol & Regulated Products
Delivery of alcohol or other regulated products is subject to applicable provincial, state, or federal laws. Age verification and additional delivery requirements may apply where required.
External Factors
Delivery schedules may be affected by circumstances outside our control, including weather conditions, public emergencies, labour disruptions, holidays, or transportation network issues.
Support & Questions
For general delivery questions, please refer to our FAQ page. For order-specific assistance, customer service is available to help.
